Contact Advantage Loans
You can call us or fax us on the following numbers:
Sales: 0800 4085 352
Fax: 01202 557253
Customer Services
If you are an existing customer of Advantage Loans you can call us or e-mail us using the contact details on your documentation.
Alternatively, you can write to us at:
Advantage Loans
PO Box 4002
Poole
BH14 OBF
Complaints
You can either call our customer services line on 0871 911 5551 or write to us, at the details above, regarding a complaint.
You will need to provide:
In order to investigate and resolve your complaint as quickly as possible, we'll need the following information from you:
- Your full name and address
- Your customer ID number (found on your documentation)
- A phone number so that we can contact you with information regarding your complaint
- A clear and concise description of your concern or complaint
- Details of how you would like us to resolve your problem
How we will respond to your complaint
We'll do our very best to resolve your complaint as quickly as possible and to your full satisfaction. If you're unhappy with the response you get from us, get in touch with the person or department that handled your complaint. They'll agree with you the next steps to take.
For our main Customer Services site please visit: www.advantageloanscs.co.uk.
